Returns & Exchanges
In addition to the cooling off period we have our own return policy.
We want you to be satisfied with your purchase. Therefore, whenever you shop at roseborn.com you have the opportunity to return the products within 14 days. The only condition is that the products will be returned in original condition and that means not being worn or used. The return should include the original packaging, brand labels & hanger. You are responsible for the cost of returning products. Your are also responsible for items that have not been chosen to be picked at your arrival post office after being delivered. Non picked up purchases will after 14 days be returned to us by default on buyers cost.
If a delivered product is wrong or damaged, we will of course arrange free return. We do not accept any return of products which may not be changed due to hygienic or health reasons e.g. underwear or perfumes.
When you return products to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day from that we have received your return.
We will refund the price of the products in full, including the cost of sending the product to you. However, you will be responsible for the cost of returning the product to us.
If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please contact us and we will arrange a free return of the products. Once we have confirmed the product defect or other problem, we will provide a full refund for any products that are damaged or defective, if this is within a reasonable time following the sale.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective products.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
Right to cancel
Under the Distance Selling Regulations you can cancel your order at any time within the «cooling off period» of 14 working days, beginning on the day after you receive the products. If you wish to cancel your order, please provide us with notice in writing by e-mail or by letter to Rose & Born AB, Grevgatan 2, 114 53 Stockholm, Sweden.
For products purchased with the selected shipping method of “collect in store,” the «cooling off period» of 14 working days starts from the date of confirmed purchase. 14 days after confirmed order with selected shipping method of “collect in store”, the right to cancel the order is passed.
If you are in possession of the products you are under the duty to retain and take reasonable care of them.
You must send the products back to us in their original condition, that means not being worn or used with original packaging and brand labels, to our return address: Rose & Born AB, Grevgatan 2, 114 53 Stockholm, Sweden.
The return is made at your own cost as soon as possible once you have cancelled the contract. If a product delivered is wrong or damaged; we will of course arrange a free return.
We reserve the right to make a charge not exceeding our direct costs of recovering the products if you do not return the products.
Continued returns and/or in breach of our policies will be flagged and may, at our discretion lead to a possible ban.