Customer Service

Credit/Debit cards

VISA, MasterCard and American Express

Klarna invoice (Slice it, Pay Later, Pay Now):
Pay with card, Swish or add to your Klarna account to pay later. All secured with BankID in Sweden.

PayPal:

PayPal allows secure and swift payment with your PayPal account or credit card.

VAT is included in the product price for shipping destinations in the EU and Norway, while VAT is not included for other shipping destinations outside of the EU. Non-EU customers might be subjected to VAT and customs in your own country.

Standard delivery from roseborn.com takes 2-3 business days within Sweden and 2-10 days for international shipments. This may vary depending on which country you are ordering to but we will keep you informed at all times.

We are not responsible for any delay in delivery caused by the carrier or the unavailability of someone to take delivery of the products. Rose & Born are responsible for goods purchased with selected shipping option ”Collect in store” up to one (1) year from date when placed order. Rose & Born renounce responsibility of non collected orders older than one (1) year from the date order has been placed.

You have the right to return any products purchased at roseborn.com within fourteen (14) calendar days.
Products returned must be accompanied by their original packaging and in unused condition.

Return address

Rose & Born
Grevgatan 2
114 53 Stockholm
Sweden

We strive to issue your refund as quickly as possible. Your refund shall be made and received within fifteen (15) business days after the returned product(s) have been collected.

You may return or exchange products in store, note that refund will be made by the original payment method, also note that an exchange can only be made in store for items of the same value or higher.

All product(s) returned are required to be intact in new, unused condition with all garment tags attached and original packaging with hangers included.

Product(s) that have not been returned according to our policy will be sent back. Note that Rose & Born will not be responsible for the cost of return.

In cases when the delivered product(s) is damaged on arrival you are responsible to bring notice by contact, in writing, by email or letter within reasonable days. If return of damaged product(s) has been approved by Rose & Born, our Customer Service will provide you with a prepaid return label.

When returning any product(s) you are responsible to prove the product(s) has been returned and to return them with a recognised carrying firm of your choice that will provide proof of shipping and delivery. Rose & Born will not be responsible for the cost of return. Rose & Born is not responsible for items returned to roseborn.com that are lost, misdirected or delivered late by your chosen carrying firm. It is your responsibility to assume all of the risks for these returns, along with the expenses, insurance and transport costs associated with these returns.

Made-to-measure and personalized garments
Since custom made garments have been made personalized after measurements and requests the product(s) can not be returned.