Client services
Client Care
Orders, delivery, returns, sizing and made to measure, in one place.
Orders & payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay and PayPal. Depending on your country also Klarna, Swish, MobilePay, iDEAL, Bancontact and Wero. The options open to you are shown at checkout.
Can I change or cancel my order?
We start preparing your order straight away so it can ship quickly. Contact us as soon as possible and we will do our best to help.
Do you offer gift wrapping?
Yes, free of charge. Tick “Gift wrap the order” in your bag. For a special request or a question about your order, add a note in the bag.
How do I track my order?
When your order ships, you receive an email with a tracking link. You can also follow it under Orders in your account.
Delivery
VAT included.
VAT included, no duties.
Duties and taxes are paid by us. Nothing more to pay on delivery.
Duties and taxes are paid by us. Nothing more to pay on delivery.
Duties and taxes are paid by us. Nothing more to pay on delivery.
Duties and taxes are not included and are collected on delivery.
When will my order ship?
Orders placed before 11:00 CET on business days ship the same day. Later orders, and orders on weekends or public holidays, ship the next business day. In peak periods, allow 1–3 extra days.
Do I have to pay duties or taxes?
EU: VAT is included, no duties. UK, US and Switzerland: duties and taxes are paid by us, nothing more to pay on delivery. Rest of the world: duties and taxes are collected on delivery. If they are not paid and the parcel comes back to us, we refund the order minus return and handling costs.
What if I am not at home?
The carrier leaves a notice or takes the parcel to a nearby service point. Follow the instructions from the carrier.
Can I collect my order in store?
Yes. Choose Collect in store at checkout. We hold your order for 14 days in Stockholm or Zürich, then refund it.
Returns & exchanges
- 1Request a return or exchange in your account under Orders, or email us your order number.Go to my orders
- 2Once we have approved your request, you receive a confirmation email for your return or exchange, with a link to your shipping label.
- 3Pack the items unused, with their tags, and drop the parcel off with the carrier on the label.
What can I return?
Items returned within 14 days of receiving your parcel, unused, in their original condition, with all tags and packaging.
How long does a refund take?
We refund to your original payment method within 5–10 business days of receiving your return. Your bank may need a few more days.
Can I exchange for another size or colour?
Yes. Request it in your account or contact us, and we send you a prepaid label and the new item. Free in Sweden, the EU, the UK and Switzerland. 25 USD for the US and the rest of the world.
My item is damaged or incorrect
Tell us within 7 days of receiving your parcel. Approved returns of damaged or incorrect items are free: we send you a prepaid label.
Can I return or exchange in store?
Yes, in Stockholm and Zürich, with no label fee.
Can I send the parcel myself?
Yes, at your own cost and risk until it reaches us. Send it directly to our warehouse, not to a pickup point: Rose & Born AB, Grevgatan 2, 114 53 Stockholm, Sweden.
Can I return made to measure?
Made-to-measure and custom garments are made for you and cannot be returned or refunded. If an adjustment is needed, our tailors alter the garment until you are satisfied.
Sizing & care
How do I find my size?
Every product page has a size guide with measurements and a comparison. If you are between sizes, our team is happy to advise.
How do I care for my garments?
Good garments last longest when they are worn, rested and cleaned with care. Let a garment rest for a day between wears so the fibres can recover, and brush or air it rather than washing it often. Clean only when needed, and follow the care label.
Suits, jackets and coats: hang them on a broad wooden hanger that fills the shoulders, with the buttons undone. Brush after wearing and let the garment air before it goes back into the wardrobe. Dry clean sparingly and only with a specialist; steam out creases rather than pressing.
Shirts: wash according to the care label, dry on a hanger and iron while still slightly damp. Keep them hanging, or folded when you travel.
Knitwear: never hang it, or it loses its shape. Fold it and store it flat. Hand wash cold or use a gentle wool cycle, press the water out in a towel and dry flat. Let it rest between wears, and lift any pilling with a cashmere comb.
Trousers and jeans: hang trousers by the hem or over a sturdy bar. Wash jeans seldom, inside out and cold, so they keep their colour.
Leather and suede: keep cool and dry, away from direct sunlight, ideally in the dust bag. Care for suede with a suede brush and a protective spray.
Unsure how to care for a garment? Our client services are happy to advise.
Where are Rose & Born garments made?
In Europe and Asia, by specialist makers, many of them family-owned, chosen for their craft and their responsible production.
Made to Measure
How does made to measure work?
You meet one of our specialists, choose the cloth, the style and the details, and we take your measurements. The garment is made for you and the fit adjusted until it is right.
What can I have made?
Your whole wardrobe, from formal to casual: tuxedos, suits, blazers, outerwear, shirts, knitwear, trousers, denim and leather shoes. We get to know your style and your measurements, and help you build and cultivate your wardrobe over time, piece by piece.
How long does it take?
Usually 4–8 weeks, depending on the garment, the cloth and the details. If you are in a hurry, express production and delivery within 2–3 weeks is possible at an extra cost.
Where is it made?
By hand in Italy, for the highest level of craft, or with more machine-sewn elements in India, for a fine balance of quality and price.
How do I book an appointment?
Book online, or visit us in Stockholm or Zürich.
Stores & appointments
Where are your stores?
Can I book a private appointment?
Yes. Our team meets you in Stockholm or Zürich, for a new wardrobe, made to measure or an occasion such as a wedding.
No answer matches your search. Write to us and we will help.