Our Policy

All product(s) returned are required to be intact in new, unused condition with all garment tags attached and original packaging with hangers included.

Product(s) that have not been returned according to our policy will be sent back. Note that Rose & Born will not be responsible for the cost of return.

In cases when the delivered product(s) is damaged on arrival you are responsible to bring notice by contact, in writing, by email or letter within reasonable days. If return of damaged product(s) has been approved by Rose & Born, our Customer Service will provide you with a prepaid return label.

When returning any product(s) you are responsible to prove the product(s) has been returned and to return them with a recognised carrying firm of your choice that will provide proof of shipping and delivery. Rose & Born will not be responsible for the cost of return. Rose & Born is not responsible for items returned to roseborn.com that are lost, misdirected or delivered late by your chosen carrying firm. It is your responsibility to assume all of the risks for these returns, along with the expenses, insurance and transport costs associated with these returns.

Made-to-measure and personalized garments
Since custom made garments have been made personalized after measurements and requests the product(s) can not be returned.