Returns & Exchanges
Return window
You can return items within 14 days of receiving your parcel.
Return shipping
We send you a return label. A flat fee for the label is deducted from your refund:
- Sweden: 75 SEK
- EU, UK and Switzerland: 25 EUR / GBP / CHF, in the currency of your order
- US and rest of the world: 50 USD
Returns and exchanges in our Stockholm and Zürich stores carry no label fee.
How to return
- Log in to your account, go to My Orders, select the order and click Request Return. You can also email info@roseborn.com with your order number.
- We email you a return label.
- Pack the items securely and drop the parcel off with the carrier on the label.
Items must be unused, in their original condition, with all tags and packaging intact.
If you send the parcel yourself, you pay the shipping and carry the risk until it reaches us. Send it directly to our warehouse, not to a pickup point: Rose & Born AB, Grevgatan 2, 114 53 Stockholm, Sweden.
Refunds
We refund to your original payment method within 5–10 business days of receiving your return. Your bank may need a few more days to show it.
Exchanges
Exchanges for another size or colour are free in Sweden, the EU, the UK and Switzerland. For the US and the rest of the world, an exchange costs 25 USD. Request one in your account or contact us, and we send you a prepaid label and ship the new item.
Damaged or incorrect items
Tell us within 7 days of receiving your parcel. Approved returns of damaged or incorrect items are free: we send you a prepaid label.
Made-to-measure and custom orders
Made-to-measure and custom garments are made for you and cannot be returned or refunded. If an adjustment is needed, our tailors will alter the garment until you are satisfied.
Contact
Phone: +46 8 662 08 90 (Mon–Fri 11–18, Sat 11–16 CET)
Email: info@roseborn.com
